Refund Policy

Last updated: October 12, 2026

1. Digital products and services

Digital SSCard profiles, including the first year of service included in your initial purchase, activation, secure access tools, contact download features, and related digital functionality, are generally non-refundable after activation, delivery, or meaningful use.

2. NFC cards

Each NFC card is programmed and locked to a specific SSCard profile before shipping. Once programming has started, NFC cards are generally non-refundable.

3. Annual subscription and renewals

After the first year, SSCard service renews automatically at $19.99 per year until you cancel. You can cancel anytime online from the Subscription page of your card. Cancellation stops future renewals, and your card stays active until the end of the period you have already paid for.

If you did not mean to renew, you can request a full refund of a renewal charge within 14 days of the renewal date by contacting SSCard. When a renewal is refunded, the subscription is cancelled and the card becomes inactive right away. After 14 days, renewal charges are non-refundable, and partial periods are not refunded.

4. Order cancellations

If production has not started yet, SSCard may allow cancellation or order adjustment when reasonably possible.

5. Damaged or incorrect products

If a product arrives damaged or materially incorrect, contact SSCard with supporting information and photos. SSCard may review the issue and offer an appropriate resolution, such as replacement or correction.

6. Shipping-related issues

Delivery delays, carrier exceptions, returned shipments, address problems, and tracking interruptions may require separate review under the Shipping Policy.

7. Payment disputes

Customers are encouraged to contact SSCard before opening a payment dispute so order status, production progress, shipment tracking, and available resolution options can be reviewed first.